Hala. Here for you.

These are challenging times for the city we love.


For all of us at Hala, the safety and well-being of our Captains, our customers, and our community, is the single most important thing. Now, and always.


We want to assure you, in light of the COVID-19 outbreak, we are working around the clock to ensure we have every possible measure in place to keep prepared and protected.


Keeping clean


There’s a lot we don’t know about the Coronavirus, but maintaining good hygiene remains the key advice from International and local health agencies.


We are actively working with Hala Captains to ensure best practices of personal hygiene, with regular hand sanitising, as well as rolling out hand sanitisers and disinfectant wipes across Hala Dubai Taxis.


Minimising contact


As an extra layer of precaution for both our Captains and customers, we ask you to be mindful of any physical contact during your ride.


We encourage you to use cashless payment options, such as your debit/credit card, or your Careem wallet where possible.


Community first


We are committed to keeping Dubai moving safely where needed, and to supporting our community however we can.


Our Customer Care team is there for you if you have any specific concerns or questions. Just go to the help section on the Careem app and contact us.

Thank you for your support, your understanding, and your patience through these times.


As always, wherever the journey takes us, we will be stronger together.



Stay safe everyone,

Hala Team

Posted in: DubaiSmartUAE