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Yes. All Hala taxi drivers in Dubai speak English.

Hala fares are metered. There is, of course, a base fare, but other factors, such as time, distance and current demand for rides in the area, can affect the overall cost of your ride. However, once you enter your trip’s destination in the Careem app, you can view the estimated fare before confirming your ride.

The following are the payment options available to Hala riders:

• Careem wallet on the app
• Credit or debit card on the Careem app
• Nol RTA Cards
• Apple Pay
• Cash

At the end of each trip, you can rate your ride and provide feedback about your experience. You can also contact Hala customer support via the Careem app with any complaints or concerns.

If you need to report a problem with a Hala ride that you booked using the Careem app, do the following:

1. Start the Careem app.
2. Choose "Hala Taxi."
3. Head to Menu and select "Your rides."
4. Click on "History" to view your past rides.
5. Find and click on the trip with which you had an issue.
6. Select "Report a problem" to submit your complaint.

Yes, Hala Kids, a car type available in the Hala Dubai fleet, offers child seats with a 5-point harness and newborn cushioning, so you can travel safely with your little ones. Simply select "Hala Kids" when booking a taxi through the Careem app.

All Hala taxis in Dubai have a signature banner plus Hala’s white and blue logo is wrapped around each car. Once you book a Hala taxi via the Careem app, you can also view the vehicle information, including the car type, licence plate, and the Captain’s name and photo.