Q: Why should I use WhatsApp to book a Hala?
A: Booking a Hala Taxi through WhatsApp offers unparalleled convenience. It allows you to book a ride quickly and easily using an app you’re already familiar with. You can still find us on the Careem app, where you can enjoy a world of additional benefits on the everything app. Download now.
Q: How does WhatsApp booking work with Hala?
A: Hala Taxi bookings can be made on WhatsApp very easily. Here’s how to:
It’s as simple as that! If you need any help at any point of booking your ride, just type ‘Help’ and follow the prompts to get the assistance you need.
Q: How can I pay for my Hala ride booked through WhatsApp?
A: You can pay for your Hala ride with cash, credit/debit cards, or Apple Pay. Your estimated fare will be shared before you confirm your booking, and you will make the payment at the end of the trip to your Captain. No information on payment methods will be requested during the booking process.
Q: Can I add a payment method or change my payment method through WhatsApp?
A: You are not required to add or change your payment method directly through WhatsApp. WhatsApp bookings can only be paid off in cash or credit/debit cards in the taxi.
Q: Are there any additional fees for booking Hala through WhatsApp?
A: No, there are no additional fees for booking your Hala ride through WhatsApp. The fare calculation remains the same as it would be if booked through the Careem app. You’ll always be able to see the estimated trip fare before confirming your booking.
Q: Will I receive a receipt for my ride booked through WhatsApp?
A: Yes, you will receive a receipt for your Hala ride, which will appear in the chat at the end of your trip.
Q: What do I need to know before canceling a Hala ride on WhatsApp?
A: If you decide to cancel for any reason, you have a grace period of 5 minutes. If your Captain is on his way to you and you decide to cancel 5 minutes after the booking has started, you will be charged a cancellation fee of AED 12. This will be added to your bill as an outstanding balance the next time you book a Hala Taxi.
In the case that the Captain cancels, we will assign you with a new Captain right away!
Q: What is an outstanding balance?
A: An outstanding balance, also referred to as a negative balance or an outstanding payment, is from your past taxi rides that haven’t been settled yet. To learn more about how outstanding balances work, please click here.
Q: How can I clear my outstanding balance?
A: To settle an outstanding balance, you will be sent a Careem Pay payment link, in case your account has been blocked.
Q: Why is my account blocked?
A: Hala WhatsApp accounts can be blocked for users who have:
If you believe that you’ve been blocked in error, please type ‘Help’ and follow the prompts to unblock your account.
Q: Can I use Hala credits or promotional discounts when booking through WhatsApp?
A: No, Hala credits and promotional discounts are not applicable on WhatsApp. If you have any promotional offers you want to redeem, you can do so on Hala Taxi bookings through the Careem app. Download now.
Q: What car types are available?
A: We currently only have our most-used sedans (4-seater) available to book on WhatsApp. Meanwhile, if you need to book a Hala Max (6-seater) or Hala Kids (equipped with a child seat), you can head over to the Careem app. Download now.
Q: Can I schedule Hala taxi rides through WhatsApp?
A: No, ride scheduling is not available on WhatsApp bookings. However, it is available if you book a Hala Taxi through the Careem app. Download now.
Q: Can I share my ride details on WhatsApp?
A: Yes, you can! There will be a link to track your ride that you can send to anyone on WhatsApp.
