To create a Careem account you need a valid email address and mobile number.

Download the app for your iOS or Android device and sign up with your mobile number. You may use an international number as long as the number is active to receive SMS.

To make sure it’s your real number, we’ll send you a verification code via SMS which you need to enter to sign up. If the SMS with the code does not arrive, you can request a call from the same screen.

Once your number is verified, you’re ready to use Careem!

Alternatively, if you’re comfortable with linking your Facebook profile to your Careem account, you can sign up via Facebook. The app will redirect you to a Facebook page where the email and password are required to authorize Careem usage.

During the sign-up process, we ask you for your email address. We need your email address for instances where you may have forgotten your password and need to receive instructions via email on how to reset it. We also send you detailed ride receipts via email.

You can also create an account on the web at www.careem.com.

In the Careem Pay section, press on Add Card which will lead you to a simple form, simply enter these details and press Save.

For some cards, you will be redirected to enter an OTP sent to your mobile number associated with the card and your card will be added upon successful authentication.

Careem may charge you a small amount to verify your card that will automatically be refunded to your card.

I lost an item in a Hala (Dubai Taxi)

If you lost an item in a Hala (Dubai Taxi), kindly have your booking details on hand, such as time of pick-up and drop off, Captain’s details, plate number, and roof color and contact 8009090, the RTA Customer Support Team will immediately assist you.

I lost an item in a Hala (RAK Taxi)

If you lost an item in a Hala (RAK Taxi), kindly have your booking details on hand, such as time of pick-up and drop off, Captain’s details, plate number, and roof color and contact 8001700 the RAKTA Call Center will immediately assist you.

Please fill in our contact us form and we will respond to your message as soon as possible.

You can currently get picked up in a Hala taxi from anywhere in Dubai or Ras Al-Khaimah and can be dropped off in any emirate! We will take you wherever you need to go.