Why Hala

How to Hala

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Safety

Full sanitization every 24 hours
Full sanitization every 24 hours
Captain temperature check everyday
Captain temperature check everyday
Hand sanitizer in every taxi
Hand sanitizer in every taxi
Mask required for Captain and rider
Mask required for Captain and rider
Taxi fully ventilated after every ride
Taxi fully ventilated after every ride
Contact tracing for all Captains
Contact tracing for all Captains
Instant safety feedback by app
Instant safety feedback by app
Completely hands free payment by app
Completely hands free payment by app

Questions?

To create a Careem account you need a valid email address and mobile number.

Download the app for your iOS or Android device and sign up with your mobile number. You may use an international number as long as the number is active to receive SMS.

To make sure it’s your real number, we’ll send you a verification code via SMS which you need to enter to sign up. If the SMS with the code does not arrive, you can request a call from the same screen.

Once your number is verified, you’re ready to use Careem!

Alternatively, if you’re comfortable with linking your Facebook profile to your Careem account, you can sign up via Facebook. The app will redirect you to a Facebook page where the email and password are required to authorize Careem usage.

During the sign-up process, we ask you for your email address. We need your email address for instances where you may have forgotten your password and need to receive instructions via email on how to reset it. We also send you detailed ride receipts via email.

You can also create an account on the web at www.careem.com.

Earning Reward Points has never been easier. You’ll earn points on every Hala ride you take on the Careem app.

The number of points you earn depends on the cost of the ride. You’ll earn points on all rides paid by cash, card, or invoice.

Here are a few interesting benefits that’ll make your life easier. 

  • You can redeem these points for transportation services, like getting a discounted ride or earning Skywards miles.
  • You might be in for offers on food orders, like free delivery or a discounted meal – or discounted laundry and fuel services!
  • Don’t forget that you can always do a little good deed and donate your reward points to help support people impacted by the Beirut explosion, or help provide a refugee with running water and the essentials.

Visit the Careem Rewards section to find out about all exclusive benefits you get access to.

In the Careem Pay section, press on Add Card which will lead you to a simple form, simply enter these details and press Save.

For some cards, you will be redirected to enter an OTP sent to your mobile number associated with the card and your card will be added upon successful authentication.

Careem may charge you a small amount to verify your card that will automatically be refunded to your card.

I lost an item in a Hala (Dubai Taxi)

If you lost an item in a Hala (Dubai Taxi), kindly have your booking details on hand, such as time of pick-up and drop off, Captain’s details, plate number, and roof color and contact 8009090, the RTA Customer Support Team will immediately assist you.

I lost an item in a Hala (RAK Taxi)

If you lost an item in a Hala (RAK Taxi), kindly have your booking details on hand, such as time of pick-up and drop off, Captain’s details, plate number, and roof color and contact 8001700 the RAKTA Call Center will immediately assist you.

Please fill in our contact us form and we will respond to your message as soon as possible.

You can currently get picked up in a Hala taxi from anywhere in Dubai or Ras Al-Khaimah and can be dropped off in any emirate! We will take you wherever you need to go.

How can Hala help?