Hala is committed to protecting and respecting your privacy.
Please note that all Users are asked to represent that they are at least 18 years old. No personal information from children under the age of 18 is knowingly collected, kept or maintained through the Hala Services.
Information Hala Collects Through Your Use or Provision of the Hala Services
Hala will also collect, store and process certain personal information about you when use or provide the Hala Services, Hala collects personal information (ie: information could be used to contact you directly such as full name, postal address, telephone number, email address, Emirates Identity Card Number) (“Personal Information”).
Hala may also collect demographic information (ie: information that you submit or that Hala collects) that is not Personal Information; this may include, but is not limited to, gender, age/date of birth, taxi meter identification number, taxi meter key, taxi side number, taxi plate number, taxi roof colour, GPS location, device information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), information about your visit to our website, including how much time you spent on our website, how many pages visited on our website and your browser typeDemographic Information” and together with Personal Information, Personal Data.
Information Collected From Other Sources
To provide you with the Hala Services, Hala has engaged Careem Networks FZ-LLCto make available the Careem Platform for the placing of bookings for and the completion of Hala Trips, the availability of the customer care centre and the carrying out of digital marketing activities. The data controller of all personal data collected on the Careem Platform is Careem. Where a User’s first booking is for a Hala car type (Dubai Taxi, RAKTA Taxi, Van or People of Determination), or if you use one of these types of car types which are fitted with a digital screen which you choose to interact with, then Hala is a controller of the Hala Trip Data (defined below).
When you book a Hala Trip on the Careem Platform, Hala will receive the following information (collectively “Hala Trip Data”): (i) information that could be used to identify you directly such as full name, postal address or phone number) (“Personal Information”); and (ii) demographic information that is not personal information in its own right but may constitute personally identifiable information when used in combination with other information. This may include, but is not limited to, postcode, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information are hereinafter referred to as “Personal Data”).
Hala may also receive information from other sources and combine that with Personal Data we receive from you or collected through the Hala Services. For example:
To preserve the integrity of Hala’s databases, to carry out on-going Hala Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, Hala retains Personal Information and Demographic Information submitted by Users and Captains for a reasonable length of time. Hala is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in Hala’s databases upon your request. If required by law, we will erase or archive from active use your Personal Information.
Through the Hala Services
Your Personal Data may be shared:
From time to time, Hala may send you marketing communications. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from Hala’s database, to not receive future communications or to no longer receive the Hala Services.
Your profile created through the Careem Platform is password protected. Hala employees will never proactively reach out to you and ask for any personal account information, including your password.
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how Hala processes your personal data, please contact us at email@example.com.