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Hello Hala

Why Hala

  • Book at the touch of a button
  • Know your ETA up front
  • Pay your way – cash, card or Careem credits
  • Know your driver’s details
  • Collect Careem Reward points for every ride
  • Know your route upfront

Why Hala

How to book a Hala

  • Download the Careem app

    If you don’t already have it, download the Careem app to your phone and create an account.
  • Select Hala (Dubai Taxi ) as your ride of choice

    Choose Hala (Dubai Taxi ) from the list of car types, or if you need some more seats, select the Hala Van.
  • Confirm your pickup location

    Simply say where you want to be picked up. If it’s your current location just click confirm.
  • Decide where you want to go

    All of Dubai waits at your fingertips. Enter your destination in the drop off box.
  • Choose your way to pay

    Choose cash, card, or Careem credit – you’ll know the cost estimate up front so you can relax and enjoy your ride.
  • Tap Yalla

    You’re ready to ride. Tap Yalla and track the arrival of your captain in real time. We’ll send you all your captain’s details so you know who to look out for.

How to book a Hala

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Get Social with Hala

To create a Careem account you need a valid email address and mobile number. Download the app for your iOS or Android device and sign up with your mobile number. You may use an international number as long as the number is active to receive SMS.

To make sure it’s your real number, we’ll send you a verification code via SMS which you need to enter to sign up. If the SMS with the code does not arrive, you can request a call from the same screen.

Once your number is verified, you’re ready to use Careem!

Alternatively, if you’re comfortable with linking your Facebook profile to your Careem account, you can sign up via Facebook. The app will redirect you to a Facebook page where the email and password are required to authorize Careem usage.

During the sign-up process, we ask you for your email address. We need your email address for instances where you may have forgotten your password and need to receive instructions via email on how to reset it. We also send you detailed ride receipts via email.

You can also create an account on the web at www.careem.com.

You’ll earn points on every Hala ride you take on the Careem app. No sign up required! The number of points you earn depends on the cost of the ride. You’ll earn points on all rides paid by cash, card, or invoice. You won’t earn points on rides taken using a Package or Careem Credit, but you will earn points for topping up your Wallet with credit. Points are awarded based on the actual spend on Careem.

Unpaid or free rides will not earn you points.

In the Careem Pay section, press on Add Card which will lead you to a simple form, simply enter these details and press Save. For some cards, you will be redirected to enter an OTP sent to your mobile number associated with the card and your card will be added upon successful authentication.

Careem may charge you a small amount to verify your card that will automatically be refunded to your card.

Please contact the individual taxi franchises or visit the RTA website for more information.

Please fill in our contact us form and we will respond to your message as soon as possible.

You can currently get picked up in a Hala taxi from anywhere in Dubai or Ras Al-Khaimah and can be dropped off in any emirate! We will take you wherever you need to go.

How can Hala help?

How can Hala help?



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