Understanding how your Hala Taxi fare is calculated makes it easier to know what to expect before, during, and after your ride. Here’s how Hala fares work along other factors, like peak pricing, tolls, and pre-authorization, that can affect your final cost.
Hala Taxi Fare in Dubai
Distance Rate: The per-kilometer charge added to your fare based on the distance travelled during the trip.
Time Charge: The per-minute charge added to your fare based on the time taken to complete the trip. This accounts for slower-moving traffic or unexpected delays during the ride.
Starting Fare: The base amount applied at the start of every trip, before distance and time charges are added. This amount varies depending on when you’re travelling from:
Hala taxi, Max and EV:
Hala Kids:
Minimum Fare: The lowest amount you’ll ever be charged for a trip, even if the combined distance and time charges add up to less. If your trip’s calculated fare falls below this amount, you’ll be charged the minimum fare instead.
Cancellation Fee: This is the fee charged if you cancel a trip after a driver has been assigned. You can find more information on our cancellation policy here.
Grace Time: The waiting period given to the rider once the driver arrives, before any additional waiting charges apply.
What other factors may impact my Hala Taxi fare?
Beyond the standard rates, a few other factors can also affect your final fare.
Dynamic peak fare is a fare multiplier automatically activated during busy periods, including but not limited to, rush hours in high density areas, times of special events or exhibitions and unfavourable weather conditions. For more information on Dynamic peak fare please click here.
If you’re new to the Careem app and Hala, you’ll notice a pre-authorization charge made while booking your first Hala ride. For more information about pre-authorization and how it works click here.
If you’re a frequent user of Hala and Careem, you might be aware of outstanding balances (negative balance) from past rides. To learn more about when outstanding balances appear and stay up to date with our policy, please click here.
Salik toll charges are not included in the fare estimate you see before booking your Hala ride. The estimate shown in the app reflects the expected cost based on the recommended route at the time of booking. If your route passes through a Salik toll gate, the applicable charges will be added separately to your fare.
