Trailblazers of Dubai’s roads, “Captain” isn’t just a title - it reflects the skill, dedication, and expertise of our drivers. From traditional street hailing to app-based bookings, they are at the forefront of making Dubai and Ras Al Khaimah smarter, more connected cities.
Hala taxis are everywhere! They’re not just the blue-wrapped cars or blue-roofed taxis, you’ll see all five roof colors (Red, Blue, Yellow, Green and Orange) on the road and available on Hala through Careem.
Our TeamLocated in Al Quoz, Dubai, Hala Home is dedicated to supporting and empowering our Captains. The centre provides on-site assistance for technical issues and trainings for the drivers.
It also functions as a learning hub offering year-round training and networking sessions, over 11,000 sessions have welcomed new Captains.
Since 2022, Hala Home has served 181,000+ Captains, with daily visits of 370–390 and an average query resolution time of 2.7 minutes, making it a valuable resource for both drivers and riders.
Yes. All Hala taxi drivers in Dubai speak English.
Hala fares are metered. There is, of course, a base fare, but other factors, such as time, distance and current demand for rides in the area, can affect the overall cost of your ride. However, once you enter your trip’s destination in the Careem app, you can view the estimated fare before confirming your ride.
The following are the payment options available to Hala riders:
At the end of each trip, you can rate your ride and provide feedback about your experience. You can also contact Hala customer support via the Careem app with any complaints or concerns.
If you need to report a problem with a Hala ride that you booked using the Careem app, do the following:
Yes, Hala Kids, a car type available in the Hala Dubai fleet, offers child seats with a 5-point harness and newborn cushioning, so you can travel safely with your little ones. Simply select "Hala Kids" when booking a taxi through the Careem app.
All Hala taxis in Dubai have a signature banner plus Hala’s white and blue logo is wrapped around each car. Once you book a Hala taxi via the Careem app, you can also view the vehicle information, including the car type, licence plate, and the Captain’s name and photo.
